Frequently Asked Questions
Everything you need to know about Chihiros Aquatic Studio fashion and services.
How long does shipping take for international orders?
Standard international shipping typically takes 7 to 14 business days. We offer expedited shipping options at checkout which can reduce delivery time to 3-5 business days depending on your location.
What is your return policy for apparel?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached. Return shipping costs are the responsibility of the customer unless the item is defective.
How do I ensure I choose the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you already own to compare fitment before placing your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your fabrics sustainably sourced?
At Chihiros Aquatic Studio, we prioritize environmental responsibility. Over 80% of our current collection is made from organic cotton or recycled polyester, reflecting our commitment to aquatic and terrestrial preservation.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our support team. Once the order has entered the fulfillment stage, changes cannot be made.